AML / Anti-Fraud Policy

Last updated: February 05, 2026

MyPlayBoo is operated by Cortex Innova Ltd. (“MyPlayBoo”, “we”, “us”, “our”). We are committed to preventing fraud, payment abuse, and the use of our platform for illegal financial activity.

This AML / Anti-Fraud Policy explains how we detect, prevent, and respond to suspicious transactions and misuse related to payments, subscriptions, and virtual items (such as PlayCoins).

1. Our Commitment

Money laundering, fraud, and payment abuse are illegal and harmful. We take reasonable steps to:

  • Protect legitimate users;

  • Reduce chargebacks and payment disputes;

  • Detect suspicious patterns;

  • Comply with applicable laws and sanctions restrictions.

2. What is Money Laundering?

Money laundering is the process of disguising the origin of funds obtained through criminal activity by moving them through legitimate transactions.

MyPlayBoo is an entertainment service and is not intended to be used for any financial transfer or laundering activity.

3. What is Fraud?

Fraud includes any attempt to obtain services, subscriptions, PlayCoins, or other benefits through deception or unauthorized payment activity, including:

  • Stolen payment methods.

  • Chargeback abuse.

  • Account takeover.

  • Identity misrepresentation.

  • Use of automated tools to exploit payment systems.

4. How We Prevent and Detect Fraud and Abuse

We use a combination of technical and operational measures, which may include:

  • Monitoring payment activity for unusual patterns.

  • Detecting repeated failed payment attempts.

  • Identifying suspicious subscription behavior.

  • Detecting high-risk IP addresses, device fingerprints, or login patterns.

  • Limiting high-risk transactions or purchase velocity.

  • Blocking transactions associated with known fraud indicators.

  • Working with our payment processor (Upgate) to review and manage payment risk.

We may also restrict access to purchases, subscriptions, or PlayCoins until certain checks are completed.

5. Sanctions and Restricted Regions

We do not allow the Service to be used in ways that violate applicable sanctions laws or restrictions.

If we determine that an account, transaction, or activity may involve a sanctioned person, entity, or region, we may take actions such as:

  • Blocking payment attempts;

  • Suspending access;

  • Terminating accounts;

  • And/or taking additional steps required by law.

6. What Happens if Suspicious Activity Is Detected

If we detect or receive reports of suspicious activity, we may:

  • Temporarily block or reverse a transaction (where possible).

  • Suspend an account while investigating.

  • Restrict purchases or subscription access.

  • Request additional verification (where lawful and appropriate).

  • Terminate accounts involved in serious violations.

  • Preserve records for security, fraud prevention, or legal compliance.

  • Cooperate with lawful requests from competent authorities where required.

We may take these actions without notice where necessary to protect users, the platform, or payment systems.

7. Reporting Fraud

If you believe your account has been compromised or you see suspicious activity, contact us immediately:  

📩 [email protected]

8. Contact Information

Cortex Innova Ltd.  

Registration No: HE 484658  

Naxou, 1, 1st floor, Flat/Office 103  

Strovolos, 2043, Nicosia, Cyprus  

Support: [email protected]