Refund Policy

Last updated: February 05, 2026

Thank you for choosing MyPlayBoo. We want you to have a great experience using our AI-powered entertainment platform. This Refund Policy explains when refunds may be available for subscriptions and PlayCoins purchases made through our Service.

This Refund Policy is issued by Cortex Innova Ltd. (“we”, “us”, “our”).

1. General Rule: Digital Services

MyPlayBoo provides digital services and digital content (including subscriptions and virtual items such as PlayCoins). Because digital services are delivered immediately and can be consumed instantly, refunds are generally limited.

However, we will review refund requests fairly and in good faith, especially where there is a genuine issue with service delivery.

2. Refunds for Subscriptions

Subscription Cancellation  

You may cancel your subscription at any time. Cancellation stops future renewals, but your subscription access will remain active until the end of the current billing period unless otherwise specified.

Refund Requests  

Refunds for subscription charges are not guaranteed. We may provide a full or partial refund at our discretion if:

  • You were charged incorrectly;

  • You were billed after cancellation due to a technical issue;

  • The Service was unavailable for an extended period due to a verified platform issue; or

  • There is another significant service-related problem.

In jurisdictions where required (e.g., EU), you may have a 14-day withdrawal right for digital services, but this is waived if you consent to immediate access and acknowledge loss of withdrawal rights.

3. Refunds for PlayCoins (One-Time Purchases)

PlayCoins are virtual items used inside MyPlayBoo.

Because PlayCoins are delivered instantly and may be used immediately, PlayCoins purchases are normally non-refundable, including where they are partially used.

We may consider a refund or credit in limited cases, such as:

  • Duplicate charges;

  • Payment processing errors;

  • PlayCoins not delivered properly after purchase.

4. Chargebacks and Payment Disputes

Payments are processed through our payment provider (Upgate). If you believe a charge is incorrect, please contact us first before filing a chargeback, so we can try to resolve it quickly.

Repeated chargebacks or abusive refund behavior may result in account restrictions or termination.

5. How to Request a Refund

To request a refund, contact us at:  

📩 [email protected]  

Please include:

  • The email address used for your account;

  • The purchase date;

  • The transaction reference (if available);

  • A short explanation of the issue.

We typically respond within 5 business days and may request additional details to verify your request.

6. Contact Information

Cortex Innova Ltd.  

Registration No: HE 484658  

Naxou, 1, 1st floor, Flat/Office 103  

Strovolos, 2043, Nicosia, Cyprus  

Support: [email protected]