FAQ

Subscriptions and Plans

How do I cancel my subscription?
  • Log in to your myplayboo.com account.
  • Go to your Profile page.
  • At the top of the page you will find your subscription details along with an 'Unsubscribe' button.
  • Click on 'Unsubscribe' and follow any additional prompts to confirm the cancellation.
What can I do as a paid user?
Paid users receive the following benefits:
  • Unlimited chatting
  • 100 PlayCoins per month to use with various site features such as image generation, video generation, creating custom AIs, and more!
  • Monthly subscribers will pay the subscription price each month on the day they initially subscribed and receive their 100 PlayCoins at the same time.
  • Yearly subscribers will receive 100 PlayCoins each month on the day of the month that they subscribed, but will not be charged again until a full year has elapsed.
What can I do as a free user?
Free users can do all of the following:
  • Send up to 7 messages in chat (across all characters) or generate 7 images in a chat or on Generate content page (across all characters).
I already have an active subscription. Why am I being asked to purchase additional PlayCoins?
  • Your subscription includes 100 free PlayCoins every month, added on your renewal date. Once you've used up your monthly PlayCoins, you'll be prompted to buy more if you want to continue using certain premium features, like generating images & videos. The Chat functionality will remain accessible, even without extra PlayCoins. Think of PlayCoins like credits for extra capabilities: they’re limited, so use them when you need them. Regular chatting doesn’t cost PlayCoins, but features like image generation do require a balance.'
  • If you’re not seeing your monthly PlayCoins, check your subscription’s renewal date. The monthly grant resets based on that schedule.
  • Contact [email protected] if you have any questions.

Account Information

I’ve deleted my account. Why do you keep on charging me?

If your account has been successfully deleted. As per our policy, deleting an account before the subscription renewal or anniversary date will automatically cancel any active subscription as well. Therefore, your subscription has also been canceled.

If you believe this is incorrect, please contact our support team at [email protected]. Be sure to include the email address associated with your account and the last four digits of the payment card used, so we can verify your information and assist you further.

Please stop sending me unwanted emails. Please unsubscribe me from your email list.
Option 1: Unsubscribe via My Profile Settings
  • Log in to your MyPlayBoo account.
  • Navigate to ‘My Profile’ page.
  • Locate the ‘Email notifications’ option and click the toggle button. It should be switched off.
Option 2: Unsubscribe Directly from an Email
  • Open one of the emails you received from us.
  • Click the ‘Unsubscribe’ link.
  • A confirmation window will appear.
  • Click ‘Unsubscribe’ again to confirm.
How can I delete my account with you?
To delete your account, follow these steps:
  • Log in to your myplayboo.com account.
  • Navigate to the "My Profile" page.
  • At the bottom you will find the "Delete your account?" section.
  • Click "Delete account" and follow any additional prompts to confirm your deletion.

This will delete your account, meaning your preferences, usage history, and associated personal information will be permanently unavailable.

We are, however, required to retain some data for legally mandated periods. Please review our Terms for further information.

I can't login to MyPlayBoo account, what can I do?
  • Clear Cache and Cookies: Sometimes clearing your browser's cache and cookies can resolve login problems.
  • Try a Different Browser or Device: Attempt to log in using a different web browser or device. Sometimes browser-specific issues can prevent login.
  • Ensure Correct Email is entered. Double-check that you are using the correct email. Typos can often be the cause of login issues. You should receive an OTP email with the code to your mailbox.
  • Update Browser: Ensure your browser is up-to-date. Outdated browsers can sometimes cause compatibility issues.
  • Try Login with Gmail if possible.
  • Please contact our Customer Support team and explain the issue: [email protected]. Our team will do its best to reply to you and help with your issue.
I haven't received the OTP code when trying to SignUp or Login. What can I do?
If you haven't received your OTP code email, please follow these steps:
  • Ensure your account is not deleted and is still active.
  • If you have accidentally deleted your account, contact Customer Support - [email protected]
  • Go back to the login page and check if the email is correct. Typos can often be the cause of login issues.
  • Make sure to check your spam folder as it is possible that the OTP code email goes to the spam folder.
  • In case you still didn’t receive the email, please contact Customer Support - [email protected]

Payments and Billing

What is MyPlayBoo pricing?

Premium pricing is shown in EUR for EU countries and USD elsewhere. Current plans start at 3.99 EUR/month (47.88 EUR billed yearly) or 4.99 USD/month (59.88 USD billed yearly). Quarterly and monthly options are also available on the Upgrade page. Every plan includes unlimited chat messages, image and video generation, and 100 PlayCoins each month.

Am I eligible for a refund?

In general, you can request a refund within 24 hours of payment, but only if you have used 20 PlayCoins or fewer. Refunds are not available for technical issues on the user's side. Only card payments are eligible for refunds. For more details and locale-specific policies, look at our Terms:

myplayboo.com/terms

What’s the charge in the billing statement?

If you subscribed to our service, the charge that will appear on your credit card statement will be displayed as "Cortex Innova". This means that when you check your financial statements or transaction history, you will see the name "Cortex Innova" associated with the payment. It's important to be aware of this so you can easily identify the charge and know it relates to our service.

What are the accepted payment methods?

Payment methods vary in the location you are in. All Major Credit Cards are accepted from anywhere in the world. We also accept Cryptocurrency. 

PlayCoins

When do my free PlayCoins arrive on a specific day each month?

Your PlayCoins refresh date is based on when you first subscribed to Premium. Your 100 free PlayCoins are automatically credited on the same day of each month.

What can I do with PlayCoins?
While paid users benefit from unlimited chat messages, PlayCoins can be used to further enhance your experience on myplayboo.com
  • Image Generation
  • Creating a custom AI
  • Listening to a voice message (Coming soon)
  • Unlocking Community Content
  • Video Generation
What if I run out of PlayCoins before the end of the month?

You can purchase more PlayCoins at any time by visiting myplayboo.com/top-up

Why is myplayboo more expensive than others?

On most other platforms, you will spend 20-40+ EUR per month on additional PlayCoins. At MyPlayBoo 1,000 PlayCoins are included in the subscription which covers all your needs including videos.

Others

What is myplayboo.com?

MyPlayBoo is an innovative online AI-powered entertainment platform that enables users to create and interact with fully customisable, 100% AI-generated virtual girlfriends through natural language text-based conversations. The platform provides users with personalised interactive experiences where they can engage in realistic chat dialogues with virtual characters designed to simulate companionship, emotional connection, and personalised interactions.

How do you create an AI girlfriend on myplayboo.com?

Our AI girlfriend AI girlfriend creator lets you customise her appearance and personality. Choose realistic style and adjust features like ethnicity, age, body type, hairstyle and hair/eye color. Our system creates high-quality visuals based on your choices. For personality, you set personality type, interests, occupation, and even fetish. The AI starts with this base and learns from your chats to get better over time. This results in a personalised experience shaped by your interactions.

Is myplayboo.com legit and safe to use?

Yes, MyPlayBoo is a trusted AI girlfriend platform used by millions daily. We focus on providing a safe, private, and high-quality experience. Our active Discord, X, and Instagram channels have a growing number of members every day. We have hundreds of AI girlfriend characters and the list is growing every day.

Are my chats private on myplayboo.com?

Absolutely. Your chats are safe and private only for you to interact. We keep your messages secure from the moment they leave your device. No one can read them. We prioritise privacy at MyPlayBoo.

What images can I generate on myplayboo.com?

MyPlayBoo lets you generate NSFW images and videos myplayboo.com/generate of your AI girlfriend using the latest models. We aim to provide the best quality results and we are always trying to improve them. To start generating, visit.

How do we keep myplayboo safe?

We take safety seriously. Our platform has strict rules against content with minors. This includes characters that look underage. Deepfakes and lookalikes of real people, including celebrities, are also banned. We focus on creating original AI characters, not replicating real humans. Our moderation systems watch for violations. Accounts that break these rules may face suspension. We want to offer a fun, tailored experience and keep the platform safe and responsible.